After
keeping a quiet disposition on a number of complaints, Microsoft has
finally broke its silence in an official statement posted Monday
addressing issues of privacy among Windows 10 users.
Reportedly, Windows 10's current privacy policy allows the company to
collect customers' identifiable data such as name, email address, and
account ID among many others in a promise to improve user experience in
an event of a system crash. Unfortunately, not all users are pleased
with this feature of Microsoft's newest operating system.
In an official company blog post, Microsoft's corporate vice president Terry Myerson clarified that the company collects user information only within the following limitations: first, the person has complete control over which information is to be shared; and second, that Windows 10 uses such information solely for the improvement of the program.
The Redmond tech giant reiterated that users can always turn these features off at any time. Ironically, Windows 10 has been collecting information even if customers have opted out of the feature particularly when using Cortana and OneDrive. Myerson clarified that the full features of Windows 10 can be unlocked in the Enterprise, which shall be completed by the latter part of the year.
There have also been concerns with regard to Windows 10 family safety feature, claiming that updates and notifications were sent even if it were uncalled for. Myerson said the company is working toward altering family safety options to allow users prioritize and choose between notifications.
"We're learning how to explain all this to customers," Myerson said in an interview with CNN Money. "Our privacy policies are good... now, we need to keep listening and learning." Microsoft also answered allegations that the company is reading user emails, but stressed out it has custody over users' electronic messages. Myerson said there's a big difference between the two.
In closing, Myerson advised clients of Windows 10 to formally submit privacy issue complaints on their website; albeit, he did not guarantee that the company will be able to single-handedly address all submissions.
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